Our Proven Process
24/7/365
SUPPORTZelus offers year-round, 24/7 service support to minimize downtime and ensure quick service.
TECHNICIAN DISPATCH
Promptly dispatch certified, skilled technicians to troubleshoot and repair crane issues on-site.
ON-SITE
REPAIRSDiagnose and repair crane issues on-site to minimize downtime and ensure efficient operation.
DETAILED SERVICE REPORT
We provide a summary of troubleshooting, repairs performed, and recommendations for future maintenance.
CUSTOMER FOLLOW UP
Zelus ensures customer satisfaction including addressing any concerns, and confirm the crane is performing as expected after service.
In-shop hoist repairs
Zelus operates dedicated hoist repair facilities across Ontario, built to handle all types of small to mid-size material handling equipment. Our in-house repair team specializes in restoring hoists to peak performance, with turnaround times that are second to none.
We use specialized hoist testing equipment to ensure all repairs meet CSA and OHSA safety standards.
Our capabilities include static and live load testing, and full reconditioning of unit bodies with professional paint finishing to restore equipment to like-new condition.
For added performance and longevity, chain tumbling is available on request to clean and polish chains—extending the life of both chains and sprockets.
As a master distributor, we maintain an extensive on-site inventory of parts from all major hoist brands, giving you fast access to OEM components, expert technical support, and the best pricing and delivery options available.
Process
Hoists may be shipped or dropped off to any of our repair facilities across Ontario.
ESTIMATE
Once your unit arrives (via shipment or drop-off), we log it into our system, disassemble it, test it, and inspect all internal components. If repairs are needed, we’ll send you a detailed quote.
REPAIR
With your approval, we repair or replace damaged parts, reassemble the hoist, and perform load testing per manufacturer specifications. Units are then repainted and prepped for return.
MAINTENANCE
If no repairs are necessary, we clean, test, and certify the unit.
LOAD TESTING
Need a load test only? We offer that too, available for both new and used units.
24/7 on-site crane repairs
Need help now? Our mobile repair team is ready. Zelus dispatches experienced, certified technicians with fully equipped service trucks to your facility—day or night. From diagnostics to on-the-spot repairs, we minimize downtime and get your crane back in operation quickly and safely.
Our mobile technicians work in tandem with our in-house service team to perform mechanical, electrical, and structural repairs—on-site and on demand. We supply parts for all major crane and hoist brands, including equipment we didn’t manufacture, and our strong supplier relationships allow us to offer competitive pricing and fast turnaround.
For hard-to-find or obsolete components, we can design, engineer, and manufacture custom parts in-house, including reverse engineering to meet original OEM specifications.
Every service we perform is documented in your equipment’s digital history, giving you a complete, trackable record of repairs, parts used, and total costs over time.
Contact us for
24/7 EMERGENCY SERVICE
Particularly when you need critical equipment online fast
SCHEDULED REPAIRS
To improve performance or prevent future problems
DEFICIENCY REPAIRS
Following an inspection so your crane can be certifiedUPGRADES TO COMPONENTS
To improve longevity
For a fast reliable response, call Zelus at 1.866.94.ZELUS to speak directly with our dispatcher, who will send technicians to your site promptly, any time of day or night.
Repair Services We Support
Hoists of all sizes
Runway structures
Under hook attachments
Motors
Gearing and drives
Brakes
Electrical components
Variable frequency drives
Radio and pendant controls
Conductor systems
Wire ropes
Couplings
